K. Dennis Marriott

dennis.marriott@gmail.com

Objective

A position as a manager with an integrated role in release management.

 

Profile

·     10+ years experience as supervisor/managerial role.

·     Understands and practices configuration management.

·     Goal-oriented individual with strong leadership capabilities.

·     Organized, highly motivated, and detail-directed problem solver.

·     Microsoft and ITIL certified.

·     Drug Enforcement Administration (DEA), Department of Defense secret security clearance.

 

Education

B.S., Decisional Sciences and Management Information Systems, George Mason University

A.S., Computer Science, Northern Virginia Community College

Experience

Principal, Manager, Desktop Engineering, SRA International, Inc.

·     Provides leadership and mentorship, identifies training issues and provides cross-training to Desktop and Build engineers.

·     Ensures current processes are implemented, modified or enhanced to meet the corporate culture and best practices integrating Capability Maturity Model Integration (CMMI) and IT Infrastructure Library (ITIL).

·     Develops, refines and defines efficient process implementation and documentation for the Desktop Engineering and Builds team. 

·     Makes quick management decisions as necessary to support all project objectives and satisfy the customer’s needs.

·     Coordinates and assigns schedules of application integration to engineers and general application integration lab.

·     Manages and provides maintenance to Build servers, workstations, network equipment and workstation peripherals.

·     Evaluates application software and hardware to determine suitability for deployment on customer’s network.

 

11/2004-Present

Senior Member of Technical Staff, Team Leader/Acting Department Manager, Workstation Integration Department, PEC Solutions, Inc.

·     Provides leadership and mentorship, identifies training issues and provides cross-training to Workstation Integration and Packaging engineers.  

·     Evaluates application software and hardware to determine suitability for deployment on customer’s network. 

·     Manages and provides maintenance to Workstation Integration servers, workstations, network equipment and workstation peripherals.

·     Makes quick management decisions as necessary to support all project objectives of the Release Management Center (RMC) and satisfying the customer’s needs.

·     Develops, refines and defines efficient process implementation and documentation for the Workstations Integration team and the RMC. 

·     Ensures current processes are implemented, modified or enhanced to meet the division wide goals of Capability Maturity Model Integration (CMMI) Level 2/3 maturity and beyond. 

·     Coordinates and assigns schedules of application integration to engineers and general application integration lab.

 

12/2000-11/2004

Information Technology Manager, University Computing and Information Systems, George Mason University

·     Managed daily operations, technical administration and activities of the department. 

·     Managed field service technicians, support desk analysts and staff on all computing, networking, electronic classroom, AV support and video conferencing technology support. 

·     Responsible for the administration of Novell and NT network servers, domains, objects and organizational units. 

·     Attended to complex technical issues and assisted management with strategic planning of the department. 

·     Handled customer out reach, identifying and implementing streamlined technical solutions. 

·     Participated in budget administration and inventory analysis.

 

09/1998-12/2000

Information Technology Supervisor, University Computing and Information Systems, George Mason University

·     Supervised field service technicians, support desk analyst and staff on all computing, networking, electronic classroom, AV support and video conferencing technology support. 

·     Top tier support technician and escalation liaison. 

·     Administered Novell and NT network servers, domains, objects and organizational units. 

·     Coordinated a multiple computer lab set up and automation via imaging/ghosting procedures.

·     Responsible for the coordination, maintenance and distribution of AV inventory. 

·     Responsible for technical training and production of technical documentation and procedures.

 

09/1997-09/1998

Support Staff/Wage Staff Liaison, University Computing and Information Systems, George Mason University

·     Acted as conversion liaison for Novell 3.x environment to NDS structure, including VLM’s and Client 32. 

·     Daily support to Local Area Network for 6000+ nodes. 

·     Managed, maintained, upgraded, troubleshot and repaired 40 + Novell File servers. 

·     Assisted and trained users in usage of network software and menus.  Diagnosed, repaired and reconfigured LAN related software, Winsock, TCP/IP, interfaces and peripherals.

05/1995-09/1997

 

 

Clearance & Certifications

·     DEA Secret

·     DOD Secret

·     Microsoft Certified Professional

·     IT Infrastructure Library Certified

References

Available upon request